ETIQUETTE POLICY

Appointments

All our services are based on appointments only, hence, we recommend you to book your appointments in advance.
For all appointments:
It is our policy to give you a Call/SMS a day in advanced to remind you of your appointment, it will be advised to reschedule at that time.
  1. For cancellations, kindly inform us at least 12 hours before your appointment time, after which it will be considered as a Last Minute Cancellation.
  2. Should you arrive late by up to 30 minutes, your appointment shall end at the same time as scheduled.
  3. Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show.

Cancellations

We also understand that there may be changes to your schedule, kindly give 12 hours’ notice if you need to change or cancel your appointment.

Should you need to cancel your appointment, kindly call us at (65) 6235 7377 or drop us a message at (65) 9820 2228 at least 12 hours in advance. For any last-minute cancellation or no-show, there will be a charge of the full session of your appointment.

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